Return and Refund Policy

At Landozia, customer satisfaction is our priority. If you are not satisfied with your order, you may request a return within 7 days of receiving your order, subject to the conditions below.

Returns

1. You may request a return if:
2. The product does not match its description.
3. The product is defective or damaged.
4. The product does not fit, where applicable.

To request a return, please contact us within 7 days of delivery and provide your order number along with pictures or videos of the issue when required.

Once your return request is approved, the product will be arranged for pickup through the applicable delivery/return partner.

Refunds

After the returned product is received and inspected, the applicable refund will be processed.

Depending on the available refund option, the refund may be issued to:

1. Your original payment method, or
2. Store/wallet credit.

Refund processing time may vary depending on the payment method and processing partner.

Exchange

If the product is defective, incorrect, or does not fit, an exchange may be available subject to product availability.

If the same product is unavailable, we may provide another suitable resolution.

Non-Eligible Returns

A return may not be accepted if:

1. The 7-day return period has expired.

2. The product has been damaged due to customer misuse.

3. The product has been altered, washed, or modified.

4. The product shows signs of use or damage caused by the customer.

 

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